Shipping policy

Ischy-Jewelry Shipping Policy

Thank you for choosing Ischy-Jewelry! This Shipping Policy outlines the details of our delivery services, including order processing, shipping methods, delivery timelines, fees, and other important information. Please read this policy carefully before placing your order. By placing an order with us, you agree to the terms and conditions stated below.

1. Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays in Hong Kong) after we receive your payment confirmation. During peak seasons (e.g., holidays, promotions), order processing may take up to 5 business days due to high order volume. We will notify you via email if there is any delay in processing your order.
Please ensure that your shipping address, contact number, and email address are accurate and complete when placing your order. Ischy-Jewelry will not be responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete shipping information.

2. Shipping Origin & Methods

All orders are shipped from our warehouse in Hong Kong, China. We cooperate with reputable international courier services (e.g., DHL, FedEx, SF Express International, Hong Kong Post) to ensure safe and timely delivery to your destination. The specific courier service will be selected based on your shipping address, order weight, and delivery speed requirements.
Note: Our products are non-precious metals and non-precious gemstones jewelry, which are compliant with international shipping regulations. We will provide all necessary shipping documents (e.g., commercial invoice) to facilitate customs clearance.

3. Shipping Destinations

We ship to most countries and regions worldwide. However, due to local customs restrictions or international shipping regulations, we may not be able to ship to certain destinations. If your country/region is not eligible for shipping, you will be notified during the checkout process, and we will refund any payment you have made.

4. Delivery Timelines

Delivery timelines vary depending on your shipping destination and the selected courier service. The estimated delivery time is calculated from the date your order is shipped (not the order placement date), and it does not include order processing time or customs clearance time. Typical estimated delivery timelines are as follows (for reference only):
  • Asia Pacific Region (e.g., Japan, South Korea, Singapore, Australia): 3-7 business days
  • North America (e.g., USA, Canada): 5-10 business days
  • Europe (e.g., UK, Germany, France): 7-12 business days
  • Other Regions (e.g., South America, Africa, Middle East): 10-18 business days
Please note that delivery timelines are estimates only and may be delayed due to factors beyond our control, such as customs clearance delays, weather conditions, courier service disruptions, or public holidays in your destination country/region.

5. Shipping Fees

Shipping fees are calculated based on your shipping destination, order weight, and the selected courier service. The exact shipping fee will be displayed at the checkout page before you confirm your payment.
We may offer free shipping promotions from time to time. Details of free shipping offers (e.g., minimum order amount, eligible destinations) will be announced on our website or via email.

6. Customs & Duties

When shipping internationally, your order may be subject to customs duties, taxes, or other fees imposed by your destination country/region. These fees are the responsibility of the recipient (you) and are not included in the product price or shipping fee. Ischy-Jewelry has no control over these fees and cannot predict their amount.
Customs policies vary by country/region. We recommend that you check with your local customs office for information on applicable duties, taxes, and import regulations before placing your order. Failure to pay customs fees may result in delayed delivery, returned goods, or additional charges, which will be borne by the recipient.

7. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to you, which includes a tracking number and a link to track your package. You can also track your order status by logging into your Ischy-Jewelry account and navigating to the "Order History" section.
If you do not receive the shipping confirmation email within 5 business days after placing your order, please contact our customer service team for assistance.

8. Packaging

All our jewelry products are carefully packaged in protective boxes to prevent damage during shipping. We use sturdy, shock-resistant packaging materials to ensure that your order arrives in perfect condition. The packaging is also suitable for gifting, with a simple and elegant design.

9. Shipping Issues & Claims

If your package is lost, damaged, or delayed beyond the estimated delivery time, please contact our customer service team within 7 days of the estimated delivery date. We will work with the courier service to investigate the issue and provide a solution (e.g., resending the order, issuing a refund) based on the investigation results.
To process your claim efficiently, please provide your order number, tracking number, and clear photos of any damaged products (if applicable). Ischy-Jewelry will not be responsible for any claims made after 7 days of the estimated delivery date.
Note: We are not liable for shipping delays or losses caused by incorrect shipping information, customs issues, natural disasters, or other force majeure events.

10. Changes & Cancellations

If you need to change your shipping address or cancel your order after placing it, please contact our customer service team immediately. We can only make changes or cancel orders if they have not been processed or shipped. Once your order is shipped, we cannot modify the shipping address or cancel the order.

11. Contact Us

If you have any questions or concerns about our shipping policy or your order delivery, please contact our customer service team:
  • Email: service@ischy-jewelry.com
  • Phone: +852 6850 6860
  • Working Hours: 9:00 AM - 6:00 PM (Hong Kong Time)
Ischy-Jewelry reserves the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We recommend that you check this policy regularly for updates.
Last Updated: 2026.02.02